Frequently Asked Questions
Everything you need to know about our exclusive drops and designer collaborations.
How do limited edition drops work?
Our exclusive fashion and collectible items are released in limited quantities. We recommend signing up for email alerts and being logged into your account at the time of the launch to increase your chances of securing a piece.
What is your shipping policy for international orders?
We ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the specific weight of the items in your order.
Can I return a limited edition item?
Due to the exclusive and limited nature of Mattel Creations products, all sales are final unless the item arrives damaged or defective. Please contact our support team within 30 days if there is an issue with your order.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your apparel items true to size?
Our designer collaborations often feature unique cuts. We provide a detailed size guide on each product page to help you find the perfect fit before you make a purchase.