Returns & Exchanges
At Mattel Creations, we want you to be completely satisfied with your limited-edition fashion and collectibles. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully pack your items in their original packaging, ensuring all tags are attached and the products are in unworn, mint condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; your refund will be processed once our warehouse verifies the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing